Return Policy

Return Policy

At www.jadeed.store, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your items, we offer a 30-day return window for most products.

Returns Eligibility
To qualify for a return, your item must be in unused and undamaged condition with its original packaging intact.

Return Window
You have 30 days from the date of purchase to return your item(s).

Free Return Shipping
We offer free return shipping on all eligible returns.

How to Initiate a Return

1. Contact our customer service team to initiate the return process.

   • Phone/WhatsApp: 0310 777 1666
   • Email: order@jadeed.store

2. Provide your order number and the items you wish to return.

3. Once we confirm your return, we will guide you through the process.

Refund Process
Once your return is received and inspected, we will process a refund to your original payment method. Refunds typically take 5–7 business days to reflect in your account.

Exclusions
Some products may not be eligible for return due to hygiene or safety concerns. Please check product-specific details before purchasing.

For further assistance, feel free to contact us via phone or email.